Privacy Policy - Welcome to Big Stitch Events

Introduction

This privacy policy applies between you, the User of this Website, and Big Stitch Events Limited, the owner and provider of this Website. Big Stitch Events Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found within our Terms of Business.

Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data – collectively all information that you submit to Big Stitch Events Limited via the Website, online or any other form. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and /or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.

GDPR – the UK General Data Protection Regulation

Big Stitch Events Limited, we and us – Big Stitch Events Limited, a company incorporated in England and Wales with registered number 14481668 whose registered office is at 4 Courtfield Drive, MAIDENHEAD, Berkshire, SL6 6JG;

UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you – any third party that accesses the Website and is not either (i) employed by Big Stitch Events Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Big Stitch Events Limited and accessing the Website in connection with the provision of such services; and

Website – the website that you are currently using, www.bigstitchuk.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “including without limitation”;

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Big Stitch Events Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Big Stitch Events Limited is the “data controller”. This means that Big Stitch Events Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

a. name;

b. gender;

c. contact Information such as email addresses and telephone numbers;

d. demographic information such as postcode, preferences and interests;

e. financial information such as credit / debit card numbers;

in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

Data that is given to us by you

Big Stitch Events Limited will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

c. when you make payments to us, through this Website or otherwise;

d. when you elect to receive marketing communications from us;

e. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvement of our products / services;

c. transmission by email of marketing materials that may be of interest to you;

d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: bigstitchevents@gmail.com

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase – the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: bigstitchevents@gmail.com

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

This Website may place and access certain Cookies on your computer. Big Stitch Events Limited uses Cookies to improve your experience of using the Website and to improve our range of services. Big Stitch Events Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Big Stitch Events Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a

shopping cart or make use of e-billing services.

Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies – these are used to recognise you when you return to the Website. This enables us to personalise our content for you. By using the Website, you agree to our placement of functionality cookie.

Targeting cookies. These cookies can record your visit to the Website, the pages you have visited and the links you have followed. We may then use this information to make our Website more relevant to your interests.

You review or change the cookie settings you have set previously on this website and find more details of what Cookies we use on this websie, please read our Cookies Policy.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Please also review our Cookie Policy.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Big Stitch Events Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Big Stitch Events Limited by email at bigstitchevents@gmail.com.

Big Stitch Events Limited policies

This policy forms part of our set of policies:

Cookie Policy

Terms of Business

Terms of Business Policy Section

Terms and Conditions

Please read all the following terms and conditions that form our Terms of Business (this document).

When we accept your order, this forms a legally enforceable contract.

If you are not sure about anything, email bigstitchevents@gmail.com before you place an order.

Application

These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are Big Stitch Events Limited a company registered in England and Wales under number 14481668 whose registered office is at 4 Courtfield Drive, Maidenhead, Berkshire, SL6 6JG with email address bigstitchevents@gmail.com (the Supplier or us or we).

These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Interpretation

We refer to the following terms throughout this policy;

Consumer – means an individual purchasing the services and goods;

Contract – means the legally-binding agreement between you and us for the supply of the Services;

Goods – means any event merchandise supplied with the Services or set out in the Order;

Order – means the Customer’s invoice for the Services from the Supplier as set out in the Customer’s invoice or in the Customer’s written acceptance of the Supplier’s notification;

Services – means the event ticket and any Goods, set out in the Order.

Services

Big Stitch Events Limited run chargeable ticketed events. For the purpose of these Terms and Conditions this is referred to as a Service.

In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Services are subject to availability as there will be a limited number of tickets sold for each event.

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. It may also be necessary due to unforeseen circumstances to make changes but we will notify people in advance.

Customer responsibilities

You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

Basis of Sale

The description of the Services and any Goods on our website, catalogues, brochures or other forms of advertisement does not constitute a contractual offer to sell the Services or Goods.

When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted.

No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Fees and Payment

The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery charge or other charge is set out in the Order.

Payment for Services must be made in full by the due date(s) listed in the Order. We can take payment immediately or otherwise as agreed between the consumer and supplier.

Once payment or payments are made they are non-refundable.

Right to Cancel

Services are non-refundable.

Individuals have the right to transfer their Service once paid in full. Once paid in full, the Service (event ticket) can be resold by individuals for no more than the original price paid. If transferring your ticket, you must inform Big Stitch Events of the new attendees details. Only named individuals can attend our events.

Duration, termination and suspension

The Contract continues until the end of the event detailed on the Order for the Service.

We may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension.

On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our other policies, including our privacy policy and cookie policy which can be found found on our website.

For the purposes of these Terms and Conditions:

For any enquiries or complaints regarding data privacy, you can e-mail: bigstitchevents@gmail.com

Please also review our privacy policy and cookie policy.

Successors and our sub-contractors

We can transfer the benefit of this Contract to someone else. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Excluding liability

We do not exclude liability for:

(i) any fraudulent act or omission; or

(ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations.

Subject to this, we are not liable for

(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or

(ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.

We try to avoid any dispute, so we deal with complaints as follows: If a customer has a compliant they can either approach us at the event or email for us to find a solution. We will aim to respond with the customer within 5 working days.

Cookie Policy Section

Use of cookies

You can also review or change the cookie settings you have set previously on this website:

Change your cookie consent settings.

Our Website uses “cookies” to help personalise your online experience. A cookie is a text file that is placed by us or our remarketing partners on your hard drive by a web page server. Our cookies do not run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server in the domain that issued the cookie to your computer.

One of the primary purposes of cookies is to provide a convenient feature to save you time. The cookie tells the server that you have returned to a specific page and the cookie could help the Website recall your specific information on subsequent visits.

We may place the following cookies:

Strictly necessary cookies – these are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies – they allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies – these are used to recognise you when you return to the Website. This enables us to personalise our content for you.

If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. Please note that third parties (including, for example, social media sites and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

How to reject cookies?

If you do not want to receive cookies, you can usually choose to opt-out by modifying your browser settings to decline them. If you choose to decline cookies, you may not be able to access all or parts of, or to fully experience the interactive features of the Big Stitch Events Limited services or web pages you visit.

You can also review or change the cookie settings you have set previously on this website:

Change your cookie consent settings.

For more genera information on cookies please refer to https://aboutcookies.org/.

Changes to this Policy

We will occasionally update this Policy to reflect company and customer feedback. Big Stitch Events Limited encourages you to periodically review this Policy to be informed of how we are protecting your Personal Information.